Communication

At Northpointe Community Lending our team of experts have built a foundation of success in private label solutions. From onboarding, to the moment your first loan hits the platform, we develop a program governance that ensures a high-level of communication. Each client gets a single point of contact internally that owns your relationship. Because your relationship matters to Northpointe.


Flexibility

We recognize that no two scenarios are identical. From day one we will give you options on how we can tailor our solution to fit your needs. Through our quarterly business reviews, you can shift product choices, make forecast changes, and align with the market strategies in your area. Our secondary experts are continually looking at product options to fit into the current market demands.


Customer Experience

The best way to show a successful business model is by allowing your borrowers to have a voice. We send out a customer satisfaction survey to every borrower. Our team will meet with you to share the results of the survey to ensure we are doing what is right. Our internal team of experts are committed to providing you and our borrowers the highest level of customer service.


Support

Northpointe will provide you onboarding expertise, compliance updates, training and a dedicated client engagement manager. You are our priority and you will feel it.