I received a Notice of Servicing Transfer letter. What does this mean?
This letter was sent to inform you that the servicing of your loan is being transferred from Northpointe Bank (Northpointe) to Rushmore Loan Management Services, LLC (Rushmore.) The transfer is effective on the date included in your letter. After your transfer date, Rushmore will service and collect payments on your loan. The terms of your loan are unaffected by a transfer of servicing – your loan amount, payment amount, interest rate all remain the same.
When will I receive documentation from Rushmore?
If your loan has a servicing transfer date of November 1, 2017, documentation from Rushmore will be mailed to you on or around November 10th, 2017. This date is an estimate; regulations allow the new servicing company up to 15 days after your transfer date to mail documentation.
What is Rushmore’s contact information?
Rushmore Customer Service is available by phone at (888)-504-6700. Their operating hours are:
Monday – Thursday, 6:00 AM – 7:00 PM PST
Fridays, 6:00 AM – 6:00 PM PST
Correspondence address:
Rushmore Loan Management Services LLC
Customer Service Department
PO Box 55004
Irvine, CA 92619
Payment address:
Rushmore Loan Management Services, LLC
PO Box 514707
Los Angeles, CA 90051-4707
I called Rushmore and they have my loan, but they do not have balance or other information available; why?
Rushmore is still in the process of loading your loan to their system. They will have your loan information available within a few days.
I sent my loan payment to Northpointe; what happens now?
If your payment was received before the transfer date included in your letter, the payment will be paid on your loan before it’s transferred. If your payment was received after the transfer date included in your letter, the payment will be sent overnight to Rushmore.
There is no need to worry about the payment being considered late if the payment was sent to Northpointe and forwarded to Rushmore. Under Federal Law, there is a 60 day period following your transfer date where a payment received by Northpointe cannot be considered past due by Rushmore and late fees cannot be imposed on the loan during that time.
I am set up with automatic payment through Northpointe. Will my automatic payment transfer to Rushmore?
Automatic payment information will not transfer over to Rushmore. Please contact Rushmore after your servicing transfer date to enroll in automatic payments. You do not need to contact Northpointe or your bank to cancel the automatic payment to Northpointe; this will automatically cancel once the loan transfers to Rushmore.
I send my payment to Northpointe using my bank’s bill pay service. Do I need to change anything?
Yes, create a new payee within your bill payment service for Rushmore. Payments will be sent to:
Rushmore Loan Management Services, LLC
PO Box 514707
Los Angeles, CA 90051-4707
How do I make payments to Rushmore?
Visit rushmorelm.com for information on setting up automatic payments or paying through their online loan management system. Payments by phone can be completed by calling Rushmore at (888) 504-6700. Fees may apply for payments made by phone. Payments by mail or overnight courier can be sent to:
Rushmore Loan Management Services, LLC
PO Box 514707
Los Angeles, CA 90051-4707
Overnight Payments
Rushmore Loan Management Services LLC
15480 Laguna Canyon Road, Suite 100
Irvine, CA 92618
I have an escrow account and a tax/insurance bill is due; should I contact Northpointe or Rushmore?
If you receive a property tax or insurance bill before your scheduled transfer date, forward it to Northpointe via email at lsescrows@northpointe.com, faxed to (616) 552-5774, or mailed to:
Northpointe Bank
Attn: Escrow Department
3333 Deposit Drive NE
Grand Rapids, MI 49546
All property tax or insurance bills received after your transfer date should be sent directly to Rushmore at:
Rushmore Loan Management Services LLC
PO Box 961233
Ft. Worth, TX 76161
Can Northpointe keep my loan?
The transfer of servicing has already taken place. Northpointe is unable to cancel or reverse the transfer.
Who should I contact if I have additional questions?
Please refer to your “Notice of Servicing Transfer” letter for the date of your loan transfer.
Prior to your transfer date, contact Northpointe Bank with questions at support@northpointe.com or (888) 672-5626 between 8:30am – 5:30pm ET, Monday through Friday.
On and after your transfer date, contact Rushmore Loan Management at http://www.rushmorelm.com or (888) 504-6700 between 6:00am – 7:00pm PST, Monday through Thursday, and 6:00am – 6:00pm PST on Fridays.
