Contact Us

How can we help? Northpointe's customer service team is here for you.

Frequently asked
questions Find a location Send a secure message

Already a customer?

Trending frequently asked questions

General Customer Service

888-672-5626

Monday - Friday 8:00am to 6:00 pm ET

Banking

General customer service
888-672-5626
Monday - Friday, 8am - 6pm ET
Automated phone banking
877-NORTH-90
24x7 Access
Bill Pay customer service
855-456-0001
7 days per week, 7am - 1am ET
Debit card dispute line
833-249-0530
24x7 Access
Debit card activation/PIN change
800-992-3808
24x7 Access
Check Ordering
877-838-5287
Personal Check Orders
800-628-0304
Business Check Orders

Home loans

General customer service
888-672-5626
Monday - Friday, 8am - 6pm ET
Payment mailing address
Northpointe Bank
Loan Servicing, Ste C
5303 28th Street Ct SE
Grand Rapids, MI 49546
Overnight mailing address
Northpointe Bank
5303 28th Street Ct SE
Grand Rapids, MI 49546
Insurance / mortgagee clause
Northpointe Bank ISAOA/ATIM
PO Box 690750
San Antonio, TX 78269-0750
Notice of error / request for information
Northpointe Bank
Attn: Resolution Team
5303 28th Street Ct SE
Grand Rapids, MI 49546
COVID-19 and Natural Disaster Payment Assistance
Monday - Friday, 8:30am - 5:30pm ET
866-347-8103 x1001
Payoff requests
Verification of mortgage requests

Business solutions

Warehouse lending