COVID-19 Hardship Questionnaire

We have received your request for payment assistance concerning your loan. The well-being and personal safety of Northpointe Bank’s customers, employees and communities is our top priority.

In accordance with the federal CARES Act, Northpointe Bank is committed to servicing the needs of our customers and will respond with options that may be available to you which may include payment forbearance, late charge waivers, suspension of delinquent credit reporting, and suspension of foreclosure or legal proceedings.

Important Items to Know

If you can pay your mortgage, pay your mortgage. Forbearance does not erase what you owe – you are required to repay any missed payments at a future date.

We will process your request for information in the order it was received. Due to the high volume of requests, we will do our best to respond to your request for payment assistance as quickly as possible.

You only need to submit one request per loan to be placed in queue. Calling to check status or submitting another request on the same loan will only create further delays.

For the latest COVID-19 updates regarding Northpointe Bank please use the following resources:

Thank you for your patience and we look forward to assisting you.